Application Process and Technical Support

What's on this page?

On this page, we will review how to use our system, show some helpful videos on how to get started and do some basic tasks within the system and provide links to more in-depth documentation, and review technical requirements. 

We will also take you through the process of searching and applying for a position at the State of Vermont.

Tour of the Careers Home Page




Watch this short video that will take you through the exciting features of the Careers Home Page.

User Guide

The User Guide for External Candidates/Applicants provides a detailed, step-by-step look at the process of searching and applying for jobs with the State of Vermont.


SuccessFactors User Guide – External Candidates/Applicants (pdf)

Using Mobile Devices with SuccessFactors for External Candidates (pdf)


Below is a summary of the most important steps.

Search for Jobs

There are several ways to search for jobs that match your interests and skillset.

  • On the Careers Home Page, you will find a blue search box. You can simply click the “Search Jobs” button to see all current open jobs.
  • You can also search for jobs by:
    • Keyword
    • Location
  • If you click the “more options’’ link, you can filter further by:
    • Towns
    • Departments
  • If you are searching for your next opportunity within a specific occupational field or job type, you can select one of nine featured job categories and immediately see all jobs within that category.
  • Another great way to search is our job map! You will be able to look at a map and click a location to see all the jobs posted there.

User Guide Reference Page: 4

Logging Into the System for The First Time

Watch this brief video to get started on creating your profile!


To start, navigate to Home Page (

  • Go to the top right-hand corner to click on the “External Login/View Profile” hyperlink.
  • Scroll down to “Create an account” under the “Not a Registered User Yet?”
  • Complete the required fields. Your username will be your email address and your password must meet the indicated requirements.
  • Make sure to click the link to read and accept the data privacy statement!

User Guide Reference Page: 8

Creating and Managing your Account/Profile

Once you have created your account you will be directed to create your profile. There are various sections that make up your profile. They are all expandable and collapsible by simply clicking their blue bar.

  • The first place you want to go is the “My Documents” section, where you can upload your resume and other documents you feel relevant (e.g., cover letter) – It is very important you have a chronological resume uploaded to be able to build your profile that puts your experiences in the best possible light.
  • Next is the Profile Information Section. If you upload a resume, many of the fields will be pre-populated based on contact information on your resume. It is always good to verify that information for accuracy.
  • If you uploaded a resume, the system will have extracted or “parsed” your resume work history and education. You should always review for accuracy. You can also manually add a previous employer or education.
  • The last two sections are where you can put in any special certifications/licenses or courses you have taken.
  • SAVE!  It’s a good idea to save after you complete a section in case your computer crashes or you close the browser window. If that happens, your information will not be saved.

User Guide Reference Page: 8

Apply for Jobs

Once you have created your account and profile you can apply to open jobs.

  • When you’ve found a job that interests you, click the job title on the job listing page (your search results page) to view.
  • The job posting will display the specific details of the position. Carefully read all the details of the position, especially the minimum qualifications, before applying.
  • Select the “Apply” button and you will be directed to update your profile for the job.
  • Once you have completed or reviewed/updated your profile, you will need to fill out some job specific information.
  • You will need to answer all the Qualifications Questions, including whether you attest that you meet the minimum qualifications described in the job posting.
  • After you have completed the required job-specific areas of the application, you will need to e-sign and date the form.
  • Click submit.  You will receive an email confirmation that you have successfully submitted the application!

User Guide Reference Page: 15

Check Your Application Status



One section of your Profile is “Jobs Applied.”  Here you can see all the jobs you have applied to and the current status of your application.

User Guide Reference Page: 18

Updating Your Application

If you are a finalist for a position, you will get an email notification from the system that you need to update your application with certain information.

  • When you log back into the system, under your “Jobs Applied” section of your profile, you will see a status of “Update application.” Click on that box.
  • You will see some required fields that are blank or require a selection.
  • The reason for this update request is to allow the State of Vermont to perform pre-employment checks such as Criminal History and Tax Compliance.
  • When you have updated all the required fields, make sure to click the “Update” button to save and that will notify us you have updated your application, so we can proceed to next steps.

User Guide Reference Page: 18

Managing Job Offers

The Hiring Manager will contact you to make a conditional offer of employment.

  • You will receive an email notification that informs you that you have an online offer letter in the system that needs to be reviewed.
  • Log into your account. In your “Jobs Applied” section you will see an alert symbol which means you have something you need to take action on. Click the section to expand.
  • Optionally, you can go to the "options" dropdown on your profile page and select "My Offers."
  • You will see a job that has “Pending Offer Acceptance.” Click the box to continue. You will see a link to view/accept your offer.
  • You will be brought to your online offer letter. Here you can accept, decline or email us if you have a question.
  • When you click to “Accept Offer,” your status will be updated that indicates you have accepted your offer. Human Resources and your Hiring Manager will get notification of your acceptance.  You will then be contacted by your hiring manager about the onboarding plan for your start!
  • After accepting your offer, click “Home” on the left navigation menu. Once on home page, click “Sign Out” on right-hand side of menu.

User Guide Reference Page: 18

Joining the Talent Community and Job Alerts

If you are interested in a career at the State of Vermont, but don’t see the job you’re interested in, you can always join our talent community to be notified about upcoming opportunities and new job postings that match your interest.

  • From our home page “Join Our Talent Community” section, simply type in your email address to get started.
  • Fill out the required details to create your account.

Another powerful tool available to you when you do not find the job you want in your search is to create a “job alert” to automatically notify you when there are open positions that fit your search criteria.

  • To manage your job alerts, on the front of your Profile page click the “options” dropdown menu in upper right and select “job alerts.”
  • On this page you will see any alerts you have created. The Frequency column indicates how often you requested the system to send you an alert notification by email.
  • The actions column gives you options to view the alert which will show any jobs that match the alert’s search criteria, or you can delete the alert.
  • You can also create a new alert.

User Guide Reference Page: 24

Technical Requirements

Desktop Browsers:

Microsoft Internet Explorer 11 (Internet Explorer 10 Metro is not supported at this time), Microsoft Edge, Mozilla Firefox, Apple Safari 9, 10, Google Chrome

Mobile Browsers:

Apple Safari for iOS X +, Google Android 4.1+ default browser, Google Chrome for Android

Need Assistance?

Email Talent Acquisition Team

In order for us to best help you, please supply the following information:

  1. Name and phone number (If you are accessing the system from your phone, you will need access to a second phone to talk if necessary)
  2. What are you trying to do in the system? For example, login, search for jobs, apply for jobs, manage applications, check application status, accept a job offer, etc.
  3. What operating system you are using? Windows, Apple OS, Apple iOS (mobile), etc.
  4. What type of device? Desktop/Laptop Computer, tablet (iPad, Kindle), phone (iPhone, Android), etc.
  5. What browser are you using? Internet Explorer, Edge, Chrome, Safari, Firefox, etc.