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Title:  PSAP Emergency Communications Dispatcher Supervisor

Application Deadline Date:  01/28/2021
Req ID:  11604
Department:  Public Safety
Location: 

Williston, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $26.60

Overview

Supervisory and telecommunications work as the shift supervisor of a Public Safety Answering Point (PSAP)- Dispatch Center in the Department of Public Safety. Responsibilities include maintaining minimum staff coverage throughout the shift, directing assigned staff in the receipt and transfer of incoming E-911 calls and emergency calls, personally dispatching calls, and overseeing the maintenance of specialized equipment. Incumbents may be assigned to work rotating shifts. Work is performed under the general oversight of an administrative superior.

Who May Apply

This position, PSAP Emergency Communications Dispatcher Supervisor (Job Opening #11604), is open to all State employees and external applicants.
If you would like more information about this position, please contact michelle.c.hunt@vermont.gov.

Please note that multiple positions in the same work location may be filled from this job posting.

Resumes will not be accepted via e-mail. You must apply online to be considered.

PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).
 

Environmental Factors

Work is performed in a communication center that receives emergency calls from citizens across the entire state. A high volume of calls can be expected during weather and other large-scale emergencies, and an incumbent must be able to work calmly under stress. Rotating shift work may be required. Incumbents are required to report to work in all weather conditions. This is a front line position for the Department of Public Safety. It is a demanding position and based on the needs of the department, mandatory overtime may be necessary.

Minimum Qualifications

High School diploma or equivalent AND EITHER three (3) years or more as an emergency service dispatcher OR two (2) years or more of experience as an E-911 Call Taker or emergency service dispatcher including or supplemented by one (1) year or more of experience in supervision.

OR

One year or more of college coursework AND EITHER two (2) years or more as an emergency service dispatcher OR one (1) year or more of experience as an E-911 Call Taker or emergency service dispatcher including or supplemented by one (1) year or more of experience in supervision.

Preference will be given to candidates with an associate's degree and previous supervisory experience.

Note: Certification by the E-911 Board as a Telecommunicator and satisfactory completion of the Emergency Communications Dispatcher training is required within 6 months of entry into the job.

Note: Successful applicants may be required to complete 32 hours of approved supervisor training within the first year of employment.

Note: All candidates must pass a security clearance conducted by the Department of Public Safety including a motor vehicle and criminal background check. Applicants' fingerprints will be taken and submitted for examination to confirm identity.

Preferred Qualifications

Preference will be given to candidates with an associate's degree and previous supervisory experience.

Special Requirements

Note: Certification by the E-911 Board as a Telecommunicator and satisfactory completion of the Emergency Communications Dispatcher training is required within 6 months of entry into the job.

Note: Successful applicants may be required to complete 32 hours of approved supervisor training within the first year of employment.

Note: All candidates must pass a security clearance conducted by the Department of Public Safety including a motor vehicle and criminal background check. Applicants' fingerprints will be taken and submitted for examination to confirm identity.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.


Nearest Major Market: Burlington Vermont