Title:  Family Services Supervisor - Central Intake & Emergency Services

Application Deadline Date:  07/29/2024
Req ID:  50461
Department:  Children and Families

Williston, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $31.76


Family Services Supervisor position at the Central Intake & Emergency Services Unit (CIES). CIES is a statewide child protection hotline that operates twenty-four hours a day, every day of the week, including holidays. The unit serves as child abuse reporting system for the State of Vermont and manages after-hours emergencies related to child abuse and neglect, children in state's custody, delinquency and youth with behaviors beyond the control of their caretakers.  

This position is responsible for the day-to -day functioning of the Central Intake & Emergency Services Unit. Duties include: review reports of child abuse & neglect to determine if an allegation meets acceptance criteria in accordance with department policy; review information that Family Services Workers have obtained from callers of the hotline to assess child safety and to determine appropriate agency response; coordinate and oversee after-hour emergency responses; provide support and supervision to Family Services Workers responding to urgent investigations and cases after-hours; coordinate foster care and other placements for children in DCF custody; collaborate with law enforcement, mental health agencies and other service providers to respond to child safety emergencies; provide information and referral to foster parents and community agencies; communicate with the department's district offices and community partners across the state regarding department policy and procedures, ensure the staffing and service provision of the various shifts within the unit are coordinated, perform administrative and hotline duties as needed to support the functioning of the unit, assist staff with technology problems and supervise staff. 

The schedule will allow for a four-day work week (10-hour shifts) if desired. The shifts will be Wednesday to Saturday with the possibility of working every other Saturday if staffing is sufficient. Two shifts a week may be worked from home, in accordance with the needs of the unit and the state's telework policies.  Applicants will be informed of the specific times of the shifts prior to interviews. Some stand-by shifts from home to provide phone supervision to overnight staff and some holiday shifts will be required.

Who May Apply

This position, Family Services Supervisor - Central Intake & Emergency Services (Job Requisition #50461), is open to all State employees and external applicants.
If you would like more information about this position, please contact dianne.jabar@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.


AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed largely in an office setting although some field travel may be necessary, for which private means of transportation must be available. Occasional court appearance relative to program client needs/status may be required. Although duties normally occur within a regular weekday schedule, some evening and weekend duty may be necessary to provide necessary service and/or emergency coverage.

Minimum Qualifications

Master's degree or higher in social work AND one (1) year or more of casework experience with a child protective or juvenile services caseload.


Bachelor's degree or higher AND three (3) years or more of casework experience with a child protective or juvenile services caseload.


Bachelor's degree or higher AND two (2) years or more of casework experience with a child protective or juvenile services caseload AND one (1) year or more of supervisory experience.


Completion of a Family Services Worker Traineeship in the Department for Children and Families AND three (3) years or more of casework experience with a child protective or juvenile services caseload.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State paid medical premium and a dental plan at no cost for employees and their families
  • Work/Life balance: 11 paid holidays each year and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.