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Title:  PSAP Emergency Communications Dispatcher II

Application Deadline Date:  12/17/2019
Req ID:  3642
Department:  Public Safety

Westminster, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $23.32
AHS Affirmative

The Vermont Agency of Human Services strives to build a diverse and inclusive community. It is our fundamental belief that in order to create and sustain a healthier Vermont, we as an organization must honor the cultures, beliefs and values of those we serve in order to foster an environment of mutual respect, acceptance and equal opportunity.  We are committed to building and maintaining a multicultural and diverse workforce which reflects the increasing diversity of Vermont. To view the State of Vermont's Equal Employment Opportunity/Affirmative Action Policy, please click here.

Who May Apply

This position, PSAP Emergency Communications Dispatcher II (Job Requisition #3642), is open to all State employees and external applicants. If you would like more information about this position, please contact Michelle Hunt at michelle.c.hunt@vermont.gov.

Please note that multiple positions in the same work location may be filled from this job posting.

Resumes will not be accepted via e-mail.  You must apply online to be considered.

PUBLIC SAFETY BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position to include Motor Vehicle/Criminal Records, Personal History, Credit and any additional background check(s).

Class Definition

Emergency dispatching, E-911 call taking, public information, and records management work for the Department of Public Safety involving the operation of radio, telephone, computerized and electronic communications equipment at one of the Communication Centers (PSAP). Incumbents are assigned to particular shifts and may have to work rotating shifts. An incumbent may also provide functional supervision and training of new employees and may act as shift supervisor in the Supervisor's absence. Work is performed under the general supervision of the PSAP Administrator.

Work is distinguished from the level one in this series by the ability to work with complete independence, ability to train new dispatchers and the expectation of full competency in all dispatcher duties and a complete understanding of all State of Vermont dispatcher rules and regulations. Incumbents must meet these expectations to be considered for the II level Dispatcher.

Environmental Factors

Due to the nature of this work, candidates with 100% loss of sight, hearing ability, or with major speech impediments will not be considered. Eligibility determination of candidates with a less severe disability will be made on an individual basis. Incumbents must be able to function under stress and be able to work rotating shifts when required. This is a front line position for the Department of Public Safety. It is a demanding position and based on the needs of the department, mandatory overtime may be necessary.

Minimum Qualifications

High School diploma or equivalent AND two (2) years or more of experience as a permanent PSAP dispatcher for the State of Vermont with demonstrated expertise and full competency in all dispatcher duties.

Special Requirements

Applicants must pass a Department of Public Safety administered computer based "CritiCall" test, which assesses computer and other job related skills.

Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.

Nearest Major Market: Vermont