Title:  E-911 Call Taker - Temporary

Overview

The Vermont State Police is looking for a highly motivated and dedicated individual interested in a career in emergency communications. This part-time position is responsible for E911 call taking involving the operation of computerized communications equipment at the Public Safety Answering Point (PSAP) in Westminster. E911 Call Takers frequently interact with people under duress and need to provide pre-arrival instructions until police, fire or medical arrive on scene. The E911 Call Taker must have the ability to remain calm and control the call.

Who May Apply

This position, E-911 Call Taker - Temporary (Job Requisition #50890), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours and is not expected to be full-time. The State does not guarantee 40 hours of work per week.
If you would like more information about this position, please contact Michelle C Hunt at michelle.c.hunt@vermont.gov.

Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

The work is performed in an office environment at a computer workstation using different desktop computer systems, answering multiple phone lines and radio channels to process emergent and non-emergent calls for service. Employees regularly interact with extremely distressed individuals and unpleasant situations in graphic detail. Workload can change at a moment’s notice and the incumbent needs to be able to react calmly.

Minimum Qualifications

One (1) year or more of experience in customer service.

 

Note: Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.
Note: All candidates must pass a security clearance conducted by the Department of Public Safety.

Preferred Qualifications

High school diploma or equivalent.

One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator. 

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.