Title: VHC Support Services Specialist

Application Deadline Date: 08/18/2026

Req ID: 55526

Department: Vermont Health Access

Location:

Waterbury, VT, US

Position Type: Permanent

Schedule Type: Full Time

Minimum Salary: $26.50

Maximum Salary: $41.37

Overview

The Department of Vermont Health Access (DVHA)'s Health Access Eligibility & Enrollment Unit (HAEEU) is seeking a qualified individual to join their dynamic team. Enjoy a balanced work/life schedule with a Monday-Friday workweek and eleven paid state holidays, along with a comprehensive benefits package. We currently operate on a hybrid model with three days in-office, though this schedule is subject to change. The Health Program Administrator position is part of the Vermont Health Connect (VHC) team, ensuring that Vermonters have the insurance coverage they need and is also a member of the enrollment and premium processing team working with the premium processors and carriers to ensure Vermonters have the coverage they need.

Job Duties:
Job Duties include but are not limited to: Reviewing/Resolving discrepancies relating to VT Medicaid between multiple systems, identifying defects and providing solutions, utilizing business intelligence tools such as Tableau, and assisting with Vermont Medicaid Renewals.
Preferred Skills:
· Excel Proficient
· Basic Understanding of Transactional Relationships Between Multiple Systems
· Knowledge of Customer Relationship Management Software
· Knowledge of Medicaid for Children and Adults (MCA) Rules and Regulations
· Time Management
· Problem Solving
· Analytical
· Continuous Improvement Mindset

Diversity, Equity, and Inclusion:
We are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We celebrate the diverse abilities, racial identities, sexual orientations, ethnicities, ages, and genders of our colleagues and future colleagues. Everyone is welcome and supported here.

Our State:
Vermont is a "small but mighty" state, ranked among the top 10 states to raise a family in 2022. We are leaders in progressive social and educational policies. Located in Northern New England, we are 1.5 hours from Montreal and 3.5 hours from Boston, offering beautiful landscapes like Lake Champlain and the Green Mountains, along with year-round outdoor activities.

Who May Apply

This position, VHC Support Services Specialist (Job Requisition #55526), is open to all State employees and external applicants.
If you would like more information about this position, please contact Luke.Titus@vermont.gov
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed in an office setting. Workload usually heavy with constant need for prompt, accurate decisions. Extensive telephone contact.

Minimum Qualifications

One (1) year or more of experience in a healthcare or health insurance field.

Preferred Qualifications

Knowledge of health insurance operations and federal health care reform.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 12 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.