Title:  VHC Support Services Specialist

Overview

The Department of Vermont Health Access (DVHA)'s Health Access Eligibility & Enrollment Unit (HAEEU) is seeking a qualified individual to join their dynamic team. Have the work/life balance you need with a Monday-Friday schedule and a supportive hybrid work environment. Eleven paid state holidays, in addition to a robust benefits package.  We currently operate on a hybrid model with three days in-office.  This in office schedule is not guaranteed.
 

Job Duties: 
The position plays an integral part for the Medicaid Reconciliation Group which is a part of the Health Access Eligibility and Enrollment (HAEEU) Data Team. The VHC Support Services Specialist (Medicaid Reconciliation) serves as a subject matter expert in researching and resolving discrepancies between healthcare systems. Additionally, this position provides back-end support for accurate customer eligibility determination, defect identification and tracking, and testing program deployments. The VHC Support Services Specialist works closely with various internal groups to accomplish our mission statement.  
 

Job Duties include but are not limited to: Reviewing/Resolving discrepancies relating to VT Medicaid between multiple systems, identifying defects and providing solutions, utilizing business intelligence tools such as Tableau, and assisting with Vermont Medicaid Renewals.
 

Preferred Skills: 

• Excel Proficient
• Basic Understanding of Transactional Relationships Between Multiple Systems
• Knowledge of Customer Relationship Management Software
• Knowledge of Medicaid for Children and Adults (MCA) Rules and Regulations
• Time Management
• Problem Solving
• Analytical
• Continuous Improvement Mindset
    

Mission:
The Department of Vermont Health Access (DVHA)'s mission is to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. We have identified three priorities that support our mission: Advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service.

 

Diversity, Equity, and Inclusion:
As part of our values of transparency, integrity, and service, we are committed to supporting diversity, equity, inclusion, and accessibility as part of our person-centered culture. We actively celebrate our colleagues' and future colleagues' different abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported here.

 

Our State:
Vermont is a "small but mighty" state. We are ranked as one of the top 10 states to raise a family in 2022. We are nationwide leaders for progressive social and educational policies.  We are in Northern New England, 1.5 hours from Montreal and 3.5 hours from Boston. We have beautiful Lake Champlain, the Green Mountains, and year-round outdoor activities.

Who May Apply

This position, VHC Support Services Specialist (Job Requisition #54788), is open to all State employees and external applicants.
If you would like more information about this position, please contact Luke Titus at luke.titus@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
 

AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed in an office setting. Workload usually heavy with constant need for prompt, accurate decisions. Extensive telephone contact.

Minimum Qualifications

One (1) year or more of experience in a healthcare or health insurance field.

Preferred Qualifications

Knowledge of health insurance operations and federal health care reform.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.