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Title:  Program Technician I

Application Deadline Date:  11/19/2019
Req ID:  3177
Department:  Children and Families

Waterbury, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $17.83

The Application & Document Processing Center receives documents from applicants seeking health care coverage and/or economic assistance. We process their confidential documents into secure electronic case management systems for Program Specialists to determine their eligibility.  We pride ourselves on timely processing and attention to detail.


Our Program Technician I staff can frequently be found helping to sort and open mail, create batches of documents, and scan these into digital images. However, the primary job duties for our Program Technician I position take place after the documents are scanned. This entails electronically indexing documents, by attaching them to client case records, and dispatching them to eligibility workers across the State.


Preference will be given to those with strong computer skills and the ability to work independently and as a team, and/or familiarity with document management software such as Seibel and or OnBase.

Who May Apply

This position, Program Technician I (Job Requisition #3177), is open to all State employees and external applicants.


If you would like more information about this position, please contact Laura Callahan at


Resumes will not be accepted via e-mail.  You must apply online to be considered.


Please note that multiple positions in the same work location may be filled from this job posting

AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Class Definition

Specialized technical work as a paraprofessional. Duties involve administering a multi-faceted phase of an agency program including technical and clerical processes. Requires a broad knowledge of an agency program. This is the first level in the Program Technician series and is distinguished from the next level in scope of program responsibility and independence. Work is performed under the general direction of an administrative supervisor.

Environmental Factors

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Minimum Qualifications

High School diploma or equivalent AND two (2) years or more of experience at or above a

technical level in program administration support (such as administrating components of a

licensing and certification program, or records management).


Two years or more of full-time college coursework OR an associate's degree or higher AND

one (1) year or more of experience at or above a technical level in program administration

support (such as administrating components of a licensing and certification program, or

records management).

Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.
AHS Affirmative

The Vermont Agency of Human Services strives to build a diverse and inclusive community. It is our fundamental belief that in order to create and sustain a healthier Vermont, we as an organization must honor the cultures, beliefs and values of those we serve in order to foster an environment of mutual respect, acceptance and equal opportunity.  We are committed to building and maintaining a multicultural and diverse workforce which reflects the increasing diversity of Vermont. To view the State of Vermont's Equal Employment Opportunity/Affirmative Action Policy, please click here.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier