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Title:  OCS Quality Assurance Specialist II

Application Deadline Date:  10/27/2021
Req ID:  21341
Department:  Children and Families

Waterbury, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $25.65


The ideal candidate is someone who has strong customer service skills, and who enjoys detail orientated work, demonstrates maturity and excellent decision making; is a proactive critical thinker and problem-solver who actively contributes and welcomes new ideas while embracing change; contributes to a professional cooperative work environment; communicates in a professional, tactful and courteous manner and works well in a collaborative setting; and demonstrates a constructive and cooperative attitude that elicits the same in others. As this position works closely with multiple cross-functional and cross-departmental teams as well as federal and state auditors, the ideal candidate also possesses the ability to interpret federal and state regulations and can assess the compliance of those regulations against various scenarios.

Who May Apply

This position, OCS Quality Assurance Specialist II (Job Requisition #21341), is open to all State employees and external applicants.
If you would like more information about this position, please contact alexia.venafra@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.


AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.


Beginning September 15, 2021, State of Vermont Executive Branch employees must attest to being fully vaccinated against the COVID-19 virus or be subject to regular COVID-19 testing and masking requirements.

Class Definition

Quality control work involving public assistance programs administered by the DCF/OCS. Incumbents generally operate with considerable independence of action and conducts portions of case reviews in the field. Work is performed under the supervision of an OCS Administrator. All employees of the Agency of Human Services perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation.

Environmental Factors

Duties are performed in a variety of settings including regional offices, courts and/or other appropriate locations. Considerable field travel is required for which private means of transportation must be available. Incumbents may encounter reluctance or resistance from individuals in providing necessary information. Incumbents must be able to work within tight time limits and under considerable stress.

Minimum Qualifications

Education: Bachelor's degree

Experience: Two years at a technical or professional level in child support enforcement or duties related to quality assurance such as analyzing, monitoring, testing, and tracking of policies.

Note: Additional work experience may be substituted for the Bachelor's degree on a semester for six months basis.

Related graduate study may be substituted for one year of experience on a semester for six months basis.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier