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Title:  OCS Operations Manager

Application Deadline Date:  02/09/2023
Req ID:  46143
Department:  Children and Families

Waterbury, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $35.95


The role of a Child Support Services Operations Manager in charge of compliance impacts the lives of children and families across the State of Vermont and the nation. The Office of Child Support is federally mandated to provide holistic, family-centered, trauma-informed services. Thus, in this role, impartiality, equity, empathy, and procedural justice are key. Furthermore, Child support law is challenging and ever-changing. It requires adaptability, openness, and flexibility.


This role includes managerial, administrative, and policy development work for the Office of Child Support Services. Among other duties, this Operations Manager ensures that the quality of work performed by OCS complies with state and federal mandates by:
•    Managing the delivery of services of the State Disbursement Unit, which collects and disburses millions of dollars in child support payments.
•    Managing the Quality Assurance Unit, documenting needs, establishing priorities, evaluating program outcomes, recommending changes, and providing technical assistance to ensure consistent, comprehensive oversight and management of financial, reconciliation, and compliance functions.   
•    Verifying that the entire division is in compliance with all IT security requirements.  
•    Ensuring the timely submission of federal and state reports and the successful outcome of all audits so that the program can receive its federal and state funds.


Duties may also include having the responsibility for statewide Office of Child Support program functions such as forming and chairing workgroups. Work is performed under the general direction of a Child Support Services Deputy Director.

Who May Apply

This position, OCS Operations Manager (Job Requisition #46143), is open to all State employees and external applicants.
If you would like more information about this position, please contact
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.


AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed primarily in a standard office setting, but with need for some travel, for which private means of transportation must be available. Significant interaction with field personnel and the Management Team is required. Some work outside of normal office hours may be required.

Minimum Qualifications

Six (6) years or more working at a professional level in business or public administration interpreting and implementing complex laws, rules and regulations, INCLUDING two (2) years or more in a leadership, managerial or supervisory role.


Bachelor's degree or above AND four (4) years or more working at a professional level in the Vermont Office of Child Support (OCS) INCLUDING two (2) years or more in a leadership, managerial or supervisory role.

Preferred Qualifications

Experience as an OCS Regional Manager or OCS Supervisor.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.  The State’s employment decisions are merit-based.  Retaliatory adverse employment actions by the State are forbidden.   

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier