Title:  Knowledge Management System Administrator

Overview

The Department of Vermont Health Access (DVHA)'s mission is to improve the health and well-being of Vermonters by providing access to quality healthcare cost effectively. We have three priorities that support us in moving our mission forward: Adoption of value-based payments, management of information technology projects, and operational performance improvement. Our department commits to executing our responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service. 
 
DVHA's Health Access Eligibility and Enrollment Unit (HAEEU) is seeking a qualified individual to join their dynamic Business & Training Team. The Knowledge Management System (KMS) Administrator has responsibilities in several areas including operational documentation, curriculum development, and training. The KMS Administrator is the subject matter expert for all healthcare programs (Vermont Health Connect and Green Mountain Care), and serves as a liaison between front line staff and Health Access Eligibility and Enrollment business leads so that Vermont Health Connect policy and processes permeates all levels of business. Specific job responsibilities include: developing, modifying, and maintaining key operational documentation to support operations of HAAEU including job aids, business processes, and standard operating procedures; communicating changes to operational processes with relevant stakeholder groups, and processing eligibility and enrollment work buckets; Curriculum development and training delivery for new hire trainings and staff refresher trainings both on site and virtually.

Who May Apply

This position, Knowledge Management System Administrator (Job Requisition #20505), is open to all State employees and external applicants.
If you would like more information about this position, please contact kellie.groves@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.

 

AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Class Definition

This position is responsible for developing, modifying, and maintaining key operational documentation to support operations of matrixed health access eligibility and enrollment unit. Documentation includes the business processes, job aids, and standard operating procedures which allow front line staff to complete their work on a day-to-day basis. The Knowledge Management System Administrator (KMS) will assist the Vermont Health Connect (VHC) Business Process Coordinator in ensuring that new operational processes are documented accurately; communicating changes to relevant stakeholder groups in a timely manner to support training, storing and maintaining documentation in a manner that is easily assessable to relevant staff. The incumbent is responsible for the curriculum development, staff development and training work at a professional level involving the development, implementation, and evaluation of both generic and specific need training packages and programs. This position reports directly to the Vermont Health Connect (VHC) Business Process Coordinator.

Environmental Factors

Duties are performed in an office setting. The interactions of this position require the ability to establish a rapport with internal and external customers. This includes groups within State government such as other members of the Eligibility & Enrollment team, other DVHA departments, VHC contractors and VHC customers. Collaborate with Tier 1 leadership to ensure smooth transition of calls to the Tier 2 call center. Private means of transportation must be available for required travel. Work outside of normal office hours may be anticipated.

Minimum Qualifications

Bachelor's degree AND one (1) year or more of experience in a fast-paced human services environment, working with programs governed by complex rules, regulations, and technology systems.

OR

Associate's degree AND two (2) or more years of experience in a fast-paced human services environment, working with programs governed by complex rules, regulations, and technology systems.

OR

High School Diploma AND three (3) or more years of experience in a fast-paced human services environment, working with programs governed by complex rules, regulations, and technology systems.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.