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Title:  Information Technology Manager I - DOC

Application Deadline Date:  07/12/2022
Req ID:  30401
Department:  Digital Services Agency

Waterbury, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $32.62


The Department of Corrections (DOC) assigned Information Technology staff from the Agency of Digital Services (ADS) provides technology services, guidance, and support to the DOC staff and partners throughout the State. This includes 12 Probation and Parole Offices, 6 Correctional Facilities, a Training Facility, a Work Camp, Parole Board and Central Office staff. Beyond serving DOC’s staff and programs, the ADS AHS-IT-Unit assigned IT staff for DOC participate on several Agency and State Boards and Committees for collaboration with contractors, other department applications, support across the Agency of Human Services and other program services throughout the State.  


Job duties include:

  • Support of information technology program activities and functions at a professional level for a department or agency of Vermont State Government. 
  • Analysis of requirements, procedures, and problems associated with automating of processing, data analysis, and reporting or to improve existing computer systems.
  • Allocates resources and directs program activities and objectives to achieve general policy directives and overall organizational goals as directed. 
  • Creates proposals to provide new or revised service or step-by-step processes. 
  • Identifies work specifications needed based on plans and objectives. 
  • Gathers information for requests for proposal development. 
  • Ability to translate requirements into successful program information. 
  • Ability to communicate effectively, both orally and in writing.
  • Ability to work under pressure from deadlines.
  • Knowledgeable of bulletins and memos from the Agencies of Administration, Human Services, and Digital Service.


A potential candidate will be a person that is data driven and self-motivated. At this level of work, there is a high level of freedom to complete the assigned tasks, but also to provide recommendations and feedback on how processes can work better. As a technology leader, the staff that you will support will look to you for guidance to make the best decisions for the problems at hand. Projects are prioritized along with the DOC staff, but there may be times where resources for these projects conflicts with others in the State of Vermont, which this position will need to be able to communicate effectively to stakeholders.


Evaluations will be based on the following areas:

  • Participation in and leading small projects for the Department of Corrections.
  • Working with DOC staff to create contracts, memorandums of understanding, interconnection security agreements, data sharing agreements, requests for proposals and requests for information.
  • Using state established software for folder management, specifically with the secured sharing of data from DOC systems.
  • Participating on committees and workgroups to complete designated tasks and document outcomes.
  • Miscellaneous IT support, which is including but not limited to: helping DOC staff with support tickets, requests for software and hardware, and answer technical questions on ADS supported systems and processes.


The workstation is at the Waterbury State Office Complex with the option to have several days utilizing telework. The incumbent will need to maintain a couple of “in-person” days each week, but the days are flexible and can be determined once hired. There may be some travel required to visit with staff and inspect systems at the different DOC locations. 

Who May Apply

This position, Information Technology Manager I - DOC (Job Requisition #30401), is open to all State employees and external applicants.
If you would like more information about this position, please contact Lucas Herring at
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.


A fingerprint-supported background check may be required based on the assigned job duties and location.

Class Definition

This is the first level of three in the Information Technology manager series. Management of an information technology activity at a professional level for a department or agency of Vermont State Government. Work involves developing budgets, determining long range plans and short term objectives, and allocating resources and directing program activities and objectives to achieve general policy directives and overall organizational goals. This position may supervise subordinate IT staff. However, the complexity, sensitivity, variety, scope of work and decision making authority, distinguishes the level rather than the number of staff. Work is performed under the general direction of an agency or department manager.

Environmental Factors

Work is performed in a standard office setting. Some travel may be required for which private means of transportation should be available. Work outside of regular work schedule may be anticipated.

Minimum Qualifications

Six (6) years or more experience in computer science, business administration, public administration, mathematics, technical operations management or providing support to staff within an Information Technology environment.


Four (4) years or more in an Information Technology Manager role with a combination of experience in computer operations, information technology management/administration or supervisory responsibilities.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier