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Title:  Business Application Support Specialist

Application Deadline Date:  02/08/2023
Req ID:  46197
Department:  Corrections

Waterbury, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $28.02


The Business Application Support Specialist is a key position within the Health Services Division (HSD) of the Department of Corrections (DOC). This position provides support to the DOC and the DOC's Comprehensive Health Services Contractor related to the electronic health record (EHR) system. This position will also oversee and monitor the deliverables of the EHR contract to ensure the system is functional and meeting the needs of the end users, ultimately enabling the provision of health services within Vermont's correctional facilities. This work requires excellent technical, operational, and communication skills. Key duties include monitoring contractor performance, analyzing EHR data, identifying EHR system improvements and enhancements, and ensuring appropriate follow up actions occur through collaboration with the DOC HSD and contractor. A significant amount of collaboration is required with other DOC divisions, departments of the Agency of Human Services, contractors, and additional community partners and stakeholders. Strong interpersonal and negotiation skills are essential for providing clear guidance and direction to both state and contractor staff in a collaborative manner. While this position receives direction from the DOC Director of Health Services, a high level of initiative and independent decision making is expected. A hybrid and/or telework schedule is available consistent with AHS and DOC policy.

Who May Apply

This position, Business Application Support Specialist (Job Requisition #46197), is open to all State employees and external applicants.
If you would like more information about this position, please contact Max Titus at


Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.


AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed largely in a standard office setting. Private means of transportation should be available for required travel. The role involves intensive interaction with departmental staff to include officials who may advocate strongly for their programs. Must be able to communicate and interact directly with employees at varying degrees of system skill sets as well as varying levels of authority. Conflicting priorities and operational problems may be anticipated; competing priorities and tight deadlines are a frequent occurrence.

Minimum Qualifications

Bachelor's degree AND two (2) years technical level experience working in a business environment using an enterprise application system.


Associates degree in business or computer science AND four (4) years experience at a technical level working in a business environment using an enterprise application system.


Six (6) years experience at a technical level working in a business environment using an enterprise application system.

DOC PREA Requirements

Conviction History Requirements: Candidates who have any felony conviction record or who, within the past five (5) years, have been placed under supervision or sanctioned for a misdemeanor conviction must receive a waiver from the Commissioner of Corrections in order to be considered for employment.  You may access the application and corresponding documents by clicking here.  Once you have completed the application, please send it directly to the hiring manager identified as the contact person in this job posting.
PREA (Prison Rape Elimination Act) Requirements:  In accordance with federal regulation, any person applying for employment in the Department of Corrections must provide relevant information.  Previous institutional employers will be contacted and required to provide information regarding substantiated incidences of sexual abuse or resignation during a pending investigation of an allegation of sexual abuse.  By submitting this online job application, you certify all information furnished is true and complete.  The information you provide in accordance with this regulation may be used, and previous employers may be contacted for the purpose of investigating and verifying your work history.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier