Title: Benefits Programs Specialist
Waterbury, VT, US
Overview
The Benefit Service Center (BSC) is seeking a friendly, customer service-oriented individual to join our incredible Call Center team. This position determines eligibility for Vermonters by State and Federally funded programs using multiple platforms with a variety of call center technology.
Our workload is typically heavy with a constant need for prompt, accurate decisions. In this role, you must be compassionate, organized, and able to function independently while balancing competing priorities.
You must have a desire to learn, be resilient, and steadfast in the good you are doing.
*Customer service experience
*Excellent communications skills
*Ability to work in a fast-paced team-oriented environment
*Stays calm and upbeat under constant competing priorities
*Someone who is pleasant to work with, fun, and nice to be around
At the BSC, we support a hybrid work environment as it promotes the most flexibility and a greater work/life balance.
Who May Apply
This position, Benefits Programs Specialist (Job Requisition #51713), is open to all State employees and external applicants.
If you would like more information about this position, please contact erin.mcsweeney@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental Factors
Duties are primarily performed in an office setting, but private means of transportation should be available for necessary travel to training and/or meetings. Workload is typically heavy with a constant need for prompt, accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state, angry, frustrated, unable to communicate, and/or discouraged.
Minimum Qualifications
Three (3) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.
OR
Bachelor's degree in a human service or financial field.
OR
One (1) year or more of experience as a Benefits Programs Specialist Trainee.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer