Title: Economic Services Supervisor - Limited Service
Various, VT, US
Overview
Who We Are:
The Economic Services Division (ESD) is responsible for the administration of economic benefits to help Vermonters meet their basic needs. ESD is one of 6 divisions under the Department for Children and Families (DCF) which is one of the largest departments (1000 employees) within the largest agency (Agency of Human Services) in the state of Vermont.
ESD Leadership recognizes that the division's biggest resource is our staff and is committed to continuously looking at ways to strengthen and support our workforce.
This is a limited-service position with funding through 6/30/2025.
This position is located in the General Assistance Housing unit and primarily remote-based/telework but will require some travel for in-person meetings and trainings.
Please note that multiple positions may be filled from this job posting.
The Role:
Plans, assigns, and reviews the work of eligibility and contracted call center staff. Evaluates performance of staff and reapportions workload as necessary. Interprets policies, procedures, program regulations, and directives and provides technical assistance as necessary. Confers with other district and central office staff, as well as staff in other agencies regarding general problem areas or individual cases. Assesses staff training needs through performance monitoring and develops and administers district trainings for new and experienced staff. Performs monthly case reviews and tracks employee trends and performance to provide growth opportunities for employees. Trains and encourages staff in promoting client participation in programs to achieve self-sufficiency. May assist in training staff of contractual agencies. Addresses client complaints and addresses staff conflicts within the office. Assists the district director in developing needed community resources and familiarizing staff with existing resources. May provide information or trainings on Department programs to community groups. Regularly provides and reviews a variety of statistical and quality control reports and other data. Participates as a member of the GA Housing management team. Acts on behalf of the district director in the latter's absence and makes decisions on issues such as General Assistance exceptions, vendor payments, housing assistance, and others. Performs special studies and surveys when required and participates in departmental task forces and committees. Performs related work as required.
ESD is looking for someone to join the team who:
· will collaborate with clients and staff in a strength-based manner
· has experience working with individuals and families who may be under extreme stress, have complex needs and experiencing poverty, while simultaneously seeing the potential and strengths in every family
· will contribute to the development, cohesion and productivity of their team and support teamwork through open and honest communication.
· thrives in a busy work environment
· is open to learning new technology and evidence-based strategies
· has a growth mindset, is flexible and adaptable in a changing work environment
· recognizes the historic inequities and racism in social and economic systems, and their impact on people today
What we offer:
· Flexible work schedules and opportunity to telework part time after completion of training period depending on performance and needs of the office
· 11 paid holidays, plus sick and vacation time
· Excellent, health, dental, and vision insurance for employees and their families.
· Retirement plans, including a pension
· Parental leave for all new parents, including adoptions
· Working with a staff who is dedicated to supporting children and families, including your own.
Who May Apply
This position, Economic Services Supervisor - Limited Service (Job Requisition #50908), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.
If you would like more information about the duration of this position or other details, please contact chelsea.phillips@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.
Environmental Factors
Duties are performed primarily in a standard office setting within a district office. Some travel may be necessary, for which private transportation must be available. Stressful interaction with upset or emotional clients may occur. Staff workload may frequently be heavy.
Minimum Qualifications
High School diploma or equivalent AND five (5) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.
OR
Associates degree AND three (3) years as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.
OR
Bachelor's degree or higher AND one (1) year as a Benefits Program Specialist or Reach Up Case Manager or case management experience at the same level in a human services, employment and training or education field.
Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- Work/Life balance: 11 paid holidays each year and a generous leave plan
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer