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Title:  Child Support Specialist II

Application Deadline Date:  01/24/2021
Req ID:  11561
Department:  Children and Families

St Johnsbury, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $23.67


The role of the OCS Child Support Specialist II working in a field office location includes specialized professional work including providing services to individuals who receive or pay child support, general caseload responsibilities, and participation in Case Managers Conferences at a Family Division of Vermont Superior.  In this role, impartiality, equity, empathy, and procedural justice are key. Furthermore, Child support law is challenging and ever-changing. It requires adaptability, openness, and flexibility. The Child Support Specialist II position will need diverse experience in using multiple applications/programs such as Adobe, all Microsoft programs, and many others. It is essential that the right candidate be comfortable using technology and be an excellent communicator as presently OCS staff are working remotely. Work is performed under the general supervision of the Child Support Supervisor or Child Support Regional Manager.


The ideal candidate is someone who:
o    Has child support experience;
o    Demonstrates maturity, excellent judgment, and decision-making.
o    Welcomes new ideas and training; 
o    Embraces changes in child support services, including those that focus on addressing the total needs of the family; 
o    Supports and contributes to a professional, cooperative work environment; 
o    Communicates in a respectful, civil manner (oral, nonverbal and written) and regularly utilizes active listening skills;
o    Forms and maintains collaborative relationships to optimize organizational team goals;
o    Considers different points of view and manages difficult or conflictual situations respectfully and professionally;    
o    Accepts personal responsibility and follows through on individual and team commitments; 
o    Respects and upholds workplace rules and expectations and acts with ethical integrity; and
o    Is committed to a culture where all employees maintain a professional appearance and engage in best practices to achieve quality work-related outcomes.

Who May Apply

This position, Child Support Specialist II (Job Requisition #11561), is open to all State employees and external applicants.
If you would like more information about this position, please contact Dawn.Peters@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.


AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are performed in an assigned District Office, in the field and in Family Court. Incumbents must be able to function independently in a confrontational, even hostile environment. Private means of transportation must be available for required travel. The nature of the position may involve work outside of regular duty hours. Appearances at case manager conferences may be challenging and difficult as the task requires developing a cooperative agreement with parties who may be hostile.

Minimum Qualifications

Bachelor's degree AND two (2) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support.


Two years or more of full-time college coursework OR an associate's degree AND four (4) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support.


Six (6) years or more of experience at or above a technical level in investigatory, analytical, research or paralegal work OR at a technical level in the Office of Child Support.

Special Requirements

Note: All incumbents must successfully complete the OCS training curriculum within six months of hire, which includes passing the written Case Presenter's Exam.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.

AHS Affirmative Recruitment

The Vermont Agency of Human Services strives to build a diverse and inclusive community. It is our fundamental belief that in order to create and sustain a healthier Vermont, we as an organization must honor the cultures, beliefs and values of those we serve in order to foster an environment of mutual respect, acceptance and equal opportunity.  We are committed to building and maintaining a multicultural and diverse workforce which reflects the increasing diversity of Vermont. To view the State of Vermont's Equal Employment Opportunity/Affirmative Action Policy, please click here.

Equal Opportunity Employer

The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.

Nearest Major Market: Vermont