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Title:  Unemployment Compensation Program Administrator II

Application Deadline Date:  Open Until Filled
Req ID:  8342
Department:  Labor
Location: 

Montpelier, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $25.09
Overview

The Vermont Department of Labor is seeking a self-motivated, detail-oriented manager for the Benefit Accuracy Measurement (BAM) Unit in the Unemployment Insurance Division.  This position oversees approximately 5 - 7 individuals who are primarily responsible for assisting the UI Division with ensuring accuracy in the administration of the Unemployment Insurance Program.  The position works collectively with a dynamic management team of approximately 10 other managers.  The efforts of this unit are critical in ensuring the UI Division is operating in accordance with requisite laws, rules, and policies as we serve the critical role of assisting Vermonters in a very distressed time of needing unemployment.

The BAM program is designed to determine the accuracy of paid and denied claims in three major Unemployment Insurance (UI) programs. It does this by reconstructing the UI claims process for sample weekly payments and denied claims using data verified by trained investigators. For claims that were overpaid, underpaid, or improperly denied, BAM determines the cause of and the party responsible for the error, the point in the UI claims process at which the error was detected, and actions taken by the Department and employers prior to the error. For erroneous paid claims, BAM determines the amount of benefits the claimant should or should not have received.

Examples of job duties include:

-    Supervises a staff of 5-7 Quality Control Specialists;
-    Provides feedback and ensures staff accountability for all aspects on the BAM work product;
-    Oversees the preparation of final reports for each tax function with conclusions and recommendations for improvement to be submitted electronically to the USDOL;
-    Reviews case investigations to ensure proper coding and accurate conclusions;
-    Submits BAM and BTQ case documentation electronically to the USDOL; and
-    Provides advice and guidance on Program improvement to UI professionals.


Examples of work conducted by the BAM Unit:

-    Performs financial and operational investigations on randomly selected cases that include elements for finance, adjudication accuracy, and compliance with program requirements.
-    Conducts new and independent fact-finding interviews.
-    Completes redeterminations (if applicable) on previously adjudicated issues and correct errors detected during investigation.
-    Gathers financial and wage information from employers used to verify claimant's benefit year earnings.
-    Utilizes resources to detect factors that would impact the claimant's eligibility for benefits and to conduct a thorough investigation.
-    Uses interviewing and investigation techniques to conduct thorough telephone fact finding interviews.
-    Conducts random auditing of other units within the UI Division to ensure compliance with laws, policies, and procedures.


The successful applicant will have proven experience in audit/compliance evaluations and analysis and will be a self-starter with enthusiasm for problem-solving and a can-do attitude.

Who May Apply

This position, Unemployment Compensation Program Administrator II (Job Requisition #8342), is open to all State employees and external applicants. This position is open until filled. The State of Vermont posts vacancies for a minimum of ten business days. Positions posted as open until filled can be removed at any time after the initial ten day period. After the initial posting period, departments may begin interviewing and may close the posting without notice.

If you would like more information about this position, please contact Angela.Rouelle@vermont.gov
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Duties are performed in standard office setting. Good human relations skills are needed to deal with upset or irate employers and claimants. Occasional travel may be required for which private means of transportation must be available.

Minimum Qualifications

Bachelor's degree AND EITHER one (1) year or more in unemployment compensation, employment services, labor/industrial relations, or legal work that includes one year or more of supervisory experience OR one (1) year or more in the field of human resources with a concentration in benefits or labor relations, investigations, or federal/state unemployment compensation laws and regulations that includes one year or more of supervisory experience.

OR

Associate's degree AND EITHER three (3) years or more in unemployment compensation, employment services, labor/industrial relations, or legal work that includes one year or more of supervisory experience OR three (3) years or more in the field of human resources with a concentration in benefits or labor relations, investigations, or federal/state unemployment compensation laws and regulations that includes one year or more of supervisory experience.

OR

High School diploma or equivalent AND EITHER five (5) years or more in unemployment compensation, employment services, labor/industrial relations, or legal work that includes one year or more of supervisory experience OR five (5) years or more in the field of human resources with a concentration in benefits or labor relations, investigations, or federal/state unemployment compensation laws and regulations that includes one year or more of supervisory experience.

Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.