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Title:  USER SUPPORT SPECIALIST - TRAINER

Application Deadline Date:  Do Not Apply Online - see instructions below
Req ID:  3279
Department:  Legislative Council
Location: 

Montpelier, VT, US

Position Type:  Exempt
Schedule Type:  Full Time
Hourly Rate: 
How to Apply

 

Please submit a resume and a cover letter describing how your education and experience make you well suited for this position to: ITApplication@leg.state.vt.us. Include the subject line: "User Support Specialist - Trainer" in your email. The resume and cover letter should be in PDF format.

Description

 

The Office of Legislative Information Technology is seeking a User Support Specialist. The User Support Specialist will create, organize, and engage in training activities to enhance users’ technical aptitude, maintain and update mobile devices and accessory inventory, and facilitate the use and setup of presentation equipment. The User Support Specialist will provide support both one-on-one and in groups, including in legislative committees.

The Office of Legislative Information Technology is a small, collaborative team. Strong interpersonal skills and the ability to work independently are essential. In addition to the State standard compensation package, we also provide paid technical training and professional development opportunities.

This position is nonpartisan, and it is essential that personal political beliefs do not interfere with the quality of service provided.

This is a year-round, full-time, exempt position, with full State of Vermont benefits. Salary range is based upon qualifications.

Required Proficiencies

 

  • Self-starter with a high aptitude and a strong desire to learn new technologies.
  • • Ability to develop and instruct technology classes.
  • • Ability to effectively engage user groups using a variety of means.
  • • Ability to quickly and accurately troubleshoot issues in time-sensitive situations.
  • • Microsoft Office 365
  • • Windows 7/10
  • • Apple iOS
  • • Android OS
Minimum Requirements

Associate degree in computer science or a related subject, OR 2+ years’ experience in user support.

Compensation

$18.00 per hour

Equal Opportunity Statement

The Office of Legislative Information Technology is an equal opportunity employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged. ADA accommodations will be provided upon request.


Nearest Major Market: Barre
Nearest Secondary Market: Montpelier