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Title:  Program Technician II - Limited Service

Application Deadline Date:  06/08/2022
Req ID:  19527
Department:  Labor

Montpelier, VT, US

Position Type:  Limited Service
Schedule Type:  Full Time
Hourly Rate:  $20.49


The Department of Labor's Unemployment Insurance (UI) Division is looking for Program Technicians to join the team! We are looking for several individuals to join a dynamic, collaborative group focused on ensuring that Vermonters participating in the Pandemic Unemployment Assistance (PUA) Program receive the appropriate benefits. 


An ideal candidate will bring strong attention to detail, well-honed communication and customer service skills, and enthusiasm for thriving in an environment with complex regulations and time sensitive work. In return, we will provide a robust training program, ongoing coaching/support, interactive staff meetings (with activities!), and ongoing opportunities to grow & develop new and existing skills. 


Currently, this position is approved to telework through 9/24/22, and will be evaluated for a potential telework extension prior to that date.


Specific duties of the UI Program Technician may include, but are not limited to:

  • Providing excellent customer service, by phone and email, covering a variety of UI topics 
  • Researching issues / complaints effectively for claimants
  • Conducting fact finding activities, including interviewing claimants and employers, and reviewing testimony
  • Reviewing and analyzing claimant tax documentation
  • Making eligibility determinations for claimants in the PUA program using U.S. Department of Labor issued guidance
  • Creating overpayments, documenting supporting evidence, and advising affected claimants of necessary next steps
  • Collecting UI overpayments through a variety of collection efforts, including direct outreach to claimants 

Who May Apply

This position, Program Technician II - Limited Service  (Job Requisition # 19527), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs. 
If you would like more information about the duration of this position or other details, please contact Laney Knapp at
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail.  You must apply online to be considered.

Environmental Factors

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Minimum Qualifications

Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).




High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).




One (1) year or more of experience as a Program Technician I with the State of Vermont.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier