Title:  Program Technician II - Limited Service

Overview

The Department of Labor's Unemployment Insurance (UI) Division is looking for Program Technicians to join the team! This position ensures that individuals applying for unemployment assistance receive the appropriate benefits. If you are highly detail oriented, have strong communication and customer service skills, and can thrive in an environment with complex regulations and time sensitive work, this might be the right job for you!

Specific duties of the UI Program Technician may include, but are not limited to:

- Making eligibility determinations for claimants applying for Unemployment Assistance
- Conducting fact finding activities, including interviewing claimants and employers and reviewing testimony. 
- Researching specific eligibility criteria using U.S. Department of Labor issued guidance
- Reviewing and analyzing specific business tax related documents
- Creating overpayments, supporting documentation, and advising affected claimants of necessary next steps
- Collecting UI overpayments through a variety of collection efforts, including direct outreach to claimants and working with legal staff as necessary
- Researching claimant issues / complaints
- Effectively dealing with upset/irate customers
- Troubleshooting and reporting issues occurring in the application systems
- Researching missing payments
- Top to bottom review of claims to determine what program they are eligible for
- Writing determination letters that provide sufficient evidentiary summary and legal conclusion in a manner that both the claimant and the employer can understand the content and outcome.

Who May Apply

This position, Program Technician II - Limited Service  (Job Requisition # 19527), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs. 
 
If you would like more information about the duration of this position or other details, please contact kristine.murphy@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail.  You must apply online to be considered.

Beginning September 15, 2021, State of Vermont Executive Branch employees must attest to being fully vaccinated against the COVID-19 virus or be subject to regular COVID-19 testing and masking requirements.

Environmental Factors

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Minimum Qualifications

Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).

 

OR

 

High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).

 

OR

 

One (1) year or more of experience as a Program Technician I with the State of Vermont.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.