Title: Program Technician II - Limited Service
Montpelier, VT, US
Overview
The Department of Labor's Unemployment Insurance (UI) Division is looking for Program Technicians to join the team! We are looking for several individuals to join a dynamic, collaborative group focused on ensuring that Vermonters participating in the Pandemic Unemployment Assistance (PUA) Program receive the appropriate benefits.
An ideal candidate will bring strong attention to detail, well-honed communication and customer service skills, and enthusiasm for thriving in an environment with complex regulations and time sensitive work. In return, we will provide a robust training program, ongoing coaching/support, interactive staff meetings (with activities!), and ongoing opportunities to grow & develop new and existing skills.
Currently, this position is approved to telework through 9/24/22, and will be evaluated for a potential telework extension prior to that date.
Specific duties of the UI Program Technician may include, but are not limited to:
- Providing excellent customer service, by phone and email, covering a variety of UI topics
- Researching issues / complaints effectively for claimants
- Conducting fact finding activities, including interviewing claimants and employers, and reviewing testimony
- Reviewing and analyzing claimant tax documentation
- Making eligibility determinations for claimants in the PUA program using U.S. Department of Labor issued guidance
- Creating overpayments, documenting supporting evidence, and advising affected claimants of necessary next steps
- Collecting UI overpayments through a variety of collection efforts, including direct outreach to claimants
Who May Apply
This position, Program Technician II - Limited Service (Job Requisition # 19527), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.
If you would like more information about the duration of this position or other details, please contact Laney Knapp at Laney.Knapp@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
Environmental Factors
Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.
Minimum Qualifications
Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
OR
High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
OR
One (1) year or more of experience as a Program Technician I with the State of Vermont.
Total Compensation
- 80% State paid medical premium
- Dental Plan at no cost for employees and their families
- Flexible Spending healthcare and childcare reimbursement accounts
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
- Low cost group life insurance
- Tuition Reimbursement
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
Equal Opportunity Employer
Nearest Major Market: Barre
Nearest Secondary Market: Montpelier