Title:  Program Technician II - Limited Service

Application Deadline Date:  03/14/2024
Req ID:  49189
Department:  Labor

Montpelier, VT, US

Position Type:  Limited Service
Schedule Type:  Full Time
Hourly Rate:  $21.52


The Vermont Department of Labor is looking for an experienced individual with a strong customer service background to join the Unemployment Insurance team!


This position will provide specialized, professional level work involving interviewing of claimants by telephone for unemployment benefits. Duties include conducting initial and subsequent assessment of individual needs; persuading claimants to accept referrals to Career Resource Centers for reemployment services; investigation and resolution of eligibility issues and applies adjustments to individual cases as needed. Employees in this class may train new staff and may be assigned independent projects in special program claims work including, but not limited to unemployment compensation for former service personnel, unemployment compensation for Federal employees, combined wage claims, short term compensation claims, Trade Readjustment Act and disaster unemployment assistance. 

This position can also work on the Unemployment Insurance Tax side of the program.  

Specific duties of this position include:

Processing reports and payments related to unemployment taxes.
Preparing change reports, employer refunds, and prepare field audit findings for entry.
Making new employer unemployment tax liability determinations.
Answering questions on the Employee Leasing Licensure process.
Processing reviewed blocked unemployment benefit claims transactions and process employer wage request.
Processing wage record data submitted from employers.  
Educating employers on their responsibilities and respond to both employer and IRS request for FUTA re-certification.
Assisting in the preparation of unemployment tax appeals for administrative hearing.
Answering questions on Vermont's New Hire submissions.


Individuals in this position must be able to work in stressful and sometimes emotional situations, and treat the public with sensitivity, fairness, and tact.

Who May Apply

This position, Program Technician II - Limited Service (Job Requisition #49189), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs. 
If you would like more information about the duration of this position or other details, please contact kristine.murphy@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail.  You must apply online to be considered.

Environmental Factors

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Minimum Qualifications

Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).




High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).




One (1) year or more of experience as a Program Technician I with the State of Vermont.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State paid medical premium and a dental plan at no cost for employees and their families
  • Work/Life balance: 11 paid holidays each year and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier