Title:  Motor Vehicle E-Services Unit Supervisor

Application Deadline Date:  04/15/2024
Req ID:  49829
Department:  Transportation Agency

Montpelier, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $28.58


The Department of Motor Vehicles (DMV) is seeking an E-Services Supervisor to oversee E-Services staff who are responsible for administering multiple online programs and transactions, system troubleshooting, as well as developing and implementing program requirements. The E-Services supervisor must be capable of handling or troubleshooting complex transactions, effectively communicate with customers and internal staff, and manage daily reporting. The ideal candidate must possess strong leadership and customer service skills, possess the ability to learn quickly, adapt to changes, and have excellent computer skills.

Who May Apply

This position, Motor Vehicle E-Services Unit Supervisor (Job Opening #49829), is open to all State employees and external applicants.
If you would like more information about this position, please contact Matthew Rousseau at matthew.rousseau@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted. 

Environmental Factors

Work is performed in a normal office setting. Human relations skills are required in training and motivating staff and dealing with upset and irate citizens. Stress may be involved in coping with large volumes of work, compliance issues and production deadlines. Incumbent can anticipate some stressful situations, strong differences of opinion and threat of harm from irate customers.

Minimum Qualifications

High school graduation or equivalent AND three (3) years of experience involving clerical duties.
Completion of a one year vocational/technical training program in business and office occupations AND two (2) years of work experience involving clerical duties.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State paid medical premium and a dental plan at no cost for employees and their families
  • Work/Life balance: 11 paid holidays each year and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier