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Title:  Motor Vehicle Direct Client Service Specialist I - Temporary

Application Deadline Date:  06/02/2022
Req ID:  32044
Department:  Transportation Agency
Location: 

Montpelier, VT, US

Position Type:  Temporary
Schedule Type:  Part-Time
Hourly Rate:  $18.74

Overview

The Motor Vehicle Direct Client Service Specialist will interact with a diverse population to process various motor vehicle related transactions in a high traffic, fast paced, office while maintaining excellent customer service. Work involves reviewing, verifying, and processing applications from customers for vehicle registrations or licensing, titles, tax payments, driver licenses/permits, non-driver identification cards, handicapped parking placards, plates, etc. The position will perform various types of monetary transactions while maintaining accuracy, control, and minimal errors. Additionally, the incumbent will perform daily tasks using modern office practices and equipment including computers, fax machines, copiers, scanners, point of sale systems, etc., and associated software. Associated skills with this technology such as typing, using search engines, emailing, troubleshooting, etc. is required. This is a full-time position and work will take place within the DMV office in Montpelier

 

This is a temporary position that after seven consecutive months or on Dec. 31, 2022, whichever comes first.

Who May Apply

This position, Motor Vehicle Direct Client Service Specialist I (#32044), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours and is not expected to be full-time. The State does not guarantee 40 hours of work per week.

If you would like more information about this position, please contact Robin Jackson at robin.jackson@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

 
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Minimum Qualifications

Two (2) or more years of work experience in a customer or client service role such as retail, hospitality or government that included significant public contact and regular use of computer programs.

OR

Four (4) or more months of work experience in the Vermont Department of Motor Vehicles in licensing or registration meeting proficiency standards set by the Department.

 

Special Note: The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 3+ transactions per hour with a 1% or less error rate. The incumbent will be proficient in license or registration.  The incumbent will be proficient in 2 or more of the job duties referenced on the matrix for a minimum of 4 months showing proficiency. These requirements will be scrutinized by the respective department and supervising managers.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.  The State’s employment decisions are merit-based.  Retaliatory adverse employment actions by the State are forbidden. 


Nearest Major Market: Barre
Nearest Secondary Market: Montpelier