Title:  Motor Vehicle Direct Client Service Specialist I - Temporary

Application Deadline Date:  09/24/2023
Req ID:  46657
Department:  Transportation Agency

Montpelier, VT, US

Position Type:  Temporary
Schedule Type:  Part-Time
Hourly Rate:  $20.40


The Department of Motor Vehicles in Montpelier is seeking a Direct Client Service Specialist (DCSS). This is a temporary position that will work 40 hours per week for a term of seven (7) months, performing CDL Specialist duties within the Commercial License Unit. 

The Commercial License Unit verifies accuracy of commercial license and commercial learner permit applications, DOT medical certificates, and commercial driver records. The Specialist will review all documents and ensure all required information is present, will correct information if necessary, and then will input that data into various databases. The position will be cross trained within the unit to be an effective and efficient team member.

 This is a fast-paced environment with strict deadlines. The ideal candidate will have strong computer and data entry skills, excellent communication skills (both verbal and written), strong attention to detail, along with the ability to prioritize workflow and meet deadlines on a daily basis. Direct contact with the general public is inclusive of telephone, email, written correspondence, and occasional in-person interaction.

Who May Apply

This position, Motor Vehicle Direct Client Service Specialist I (#46657), is open to all State employees and external applicants. This is a temporary position. Temporary work is typically for variable hours and is not expected to be full-time. The State does not guarantee 40 hours of work per week.
If you would like more information about this position, please contact Dustin Reinauer at dustin.reinauer@vermont.gov.
Resumes will not be accepted via e-mail. You must apply online to be considered.
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Minimum Qualifications

Two (2) or more years of work experience in a customer or client service role such as retail, hospitality or government that included significant public contact and regular use of computer programs.


Four (4) or more months of work experience in the Vermont Department of Motor Vehicles in licensing or registration meeting proficiency standards set by the Department.


Special Note: The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 3+ transactions per hour with a 1% or less error rate. The incumbent will be proficient in license or registration.  The incumbent will be proficient in 2 or more of the job duties referenced on the matrix for a minimum of 4 months showing proficiency. These requirements will be scrutinized by the respective department and supervising managers.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.  The State’s employment decisions are merit-based.  Retaliatory adverse employment actions by the State are forbidden. 

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier