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Title:  MV Customer Service Rep I

Application Deadline Date:  02/23/2020
Req ID:  5572
Department:  Transportation Agency

Montpelier, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $17.11

The MV Customer Service Rep I position at the Department of Motor Vehicles is a fast-paced position that requires excellent customer service skills. The position will be responsible for processing registrations, purchase and use tax forms, title certificates, snowmobile and boat registrations, in addition to driver's licenses, permits, and handicap parking. The Customer Service Rep must check all forms for completeness and validate supporting documents. Additionally, this position will be responsible for collecting payment and using a point-of-sale system. The ideal candidate must be able to work quickly and accurately under pressure in order to meet deadlines.

Who May Apply

This position, MV Customer Service Rep I (#5572), is open to all State employees and external applicants.
If you would like more information about this position, please contact Robert Oatley at robert.oatley@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.
In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Class Definition

Intermediate level clerical work for the Department of Motor Vehicles involving the processing of various motor vehicle registration and licensing applications, pertinent tax and title forms, plus calculation of related fees. Specific position duties will vary with unit location and mission. Work is performed under the direction of a division or section supervisor with some work reviewed by a higher level customer service representative.

Environmental Factors

Incumbents must be able to work quickly and accurately under pressure in order to meet quotas and deadlines. Normal office conditions prevail with some positions assigned evening work schedules. Some overtime work may be required

Minimum Qualifications

High School diploma or equivalent AND one (1) year or more of work experience involving clerical duties.


Completion of a one year vocational/technical training program in business and office occupations or related area.


One (1) year or more of college coursework.

Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier