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Title:  Information Technology Specialist I

Application Deadline Date:  Do Not Apply Online - see the below instructions
Req ID:  4941
Department:  Judiciary
Location: 

Montpelier, VT, US

Position Type:  Exempt
Schedule Type:  Full Time
Hourly Rate:  $20.04
How to Apply

Candidates shall submit a complete and up-to-date Judicial Branch Application and a resume to the following email address: jud.jobs@vermont.gov        

Format E-mail subject line as follows: your name 19062 (example: Smith 19062)

An electronic version of the Application can be found at: https://www.vermontjudiciary.org/employment-opportunities/staff-openings

Overview

Entry level work in one or more areas of information technology in support of the Judiciary.  Assembly, installation and configuration of computer hardware and software. Provides first level support by taking calls and handling the resulting incidents or service requests, Responsibilities include initial assessment, triage, research and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. Provides technical assistance and training to system users. The incumbent works under the close supervision of a technical supervisor.

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies

Performs initial diagnosis of simple computer or peripheral problems. May assist with installation of networking cabling or equipment. May participate in testing and debugging of hardware and software and documents completed work. Must follow change management procedures. Performs password resets in a helpdesk setting and establishes user profiles and environments. Maintains hardware and software inventories. Provides instruction to users on operation of computer hardware and software. Maintains computer inventory, ticket system, and complies with change management procedures. May assist with annual computer hardware physical inventory and hardware lifecycle tasks. The job entails the operation of various types of electronic equipment and new equipment may be introduced at any time. This position is responsible for all duties defined and other duties as assigned such as training other employees.

Other Duties and Responsibilities

The above statements provide the general nature and level of work performed by employees of this classification.  It is not intended to be an exhaustive list of all the responsibilities, duties and skills required of this classification.  Actual assigned duties may differ due to the varying needs of the Judiciary.

Environmental Factors:

Duties are typically performed in an office setting with normal working conditions. Depending upon duties assigned, some travel may be necessary, for which private transportation may be needed.  May be called upon to lift 25 pounds.

Compensation

Starting salary is $19.77 per hour.  This position will be eligible for longevity increases in accordance with the State step pay plan and annual cost of living increases as enacted by the Vermont State Legislature.

Benefits

*           12 days of vacation and sick leave are earned per year.

*           12 holidays are paid per year.

*           Group life and medical insurance are available.

*           Dental coverage is effective after six months.

*           Membership in the Vermont State Employees Retirement System

*           Long-term retirement investment plan available (457 Plans)

Minimum Requirements

Education: High school diploma or GED.

Experience: Three years of experience in computer, network support, help desk or customer support.

Education may be substituted for experience at the rate of one year equals six months.

Equal Opportunity Statement

Persons with disabilities who wish to apply and would like to request a reasonable accommodation to participate in any portion of the application or interview process should contact Human Resources directly.


Nearest Major Market: Barre
Nearest Secondary Market: Montpelier