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Title:  IT Service Desk Analyst II

Application Deadline Date:  07/07/2022
Req ID:  36601
Department:  Digital Services Agency

Montpelier, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $22.86


Are you customer service oriented and have a knack for helping people with technology related issues? If so, the Vermont Agency of Digital Services, Shared Services, Service Desk team has an opportunity for you to start or enhance your IT career with the State of Vermont. The Service Desk is a dynamic team looking for an individual who can work well in a team environment involving considerable interaction with customers and department staff. The team enjoys a hybrid work model with one day in the office to collaborate as a team. This position will be the first level of support and triage for multiple state agencies and departments.


The ideal candidate will have good customer service skills, be self-motivated with the ability to work independently and as a team. The ability to evolve and change quickly within the state's IT environment is as essential as working with time sensitive and sometimes confidential material.  Working knowledge of computer applications, hardware and software, and telecommunications platforms, along with attention to detail is a must. This candidate should also have the ability to communicate effectively, both orally and in writing to work with peers, users, and management in a reasonable and professional manner.


Hourly rates within the Classified Bargaining Unit Pay Plan will change effective July 3, 2022. At that time, the step 1 starting rate for this job will be $23.55per hour.


Who May Apply

This position, IT Service Desk Analyst II (Job Requisition #36601), is open to all State employees and external applicants.
If you would like more information about this position, please contact Leslie Baker at
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.


A fingerprint-supported background check may be required based on the assigned job duties and location.

Environmental Factors

Work is performed in a computer environment involving considerable interaction with customers and department staff. Some overtime work may be necessary during staff shortages or emergencies. Some travel to customer locations may be involved, for which private means of transportation is required.

Minimum Qualifications

Associate's degree in computer science or college-level coursework that includes 15 computer science credits;


Two (2) or more years of experience in computer or network support, programming or analysis, or database administration.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier