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Title:  IT Service Desk Analyst I

Application Deadline Date:  01/27/2020
Req ID:  5003
Department:  Digital Services Agency

Montpelier, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $20.04

Are you customer service oriented and have a knack for helping people with technology related issues?  If so, the Vermont Agency of Digital Services, Shared Services, Service Desk team has an opportunity for you to start your IT career.  The Service Desk is a dynamic team looking for an individual who can work well in a team environment involving considerable interaction with customers and department staff.  This position will be the first level of support and triage for multiple state agencies and departments.

The ideal candidate will have good customer service skills, be self-motivated with the ability to work independently and as a team. The ability to evolve and change quickly within the state's IT environment is as essential as working with time sensitive and sometimes confidential material.  Working knowledge of computer applications, hardware and software, and telecommunications platforms, along with attention to detail is a must. This candidate should also have the ability to communicate effectively, both orally and in writing to work with peers, users, and management in a reasonable and professional manner.

Who May Apply

This position, IT Service Desk Analyst I (Job Requisition #5003), is open to all State employees and external applicants.
If you would like more information about this position, please contact Leslie.Baker@vermont.gov
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Work is performed in a computer environment involving considerable interaction with customers and department staff. Some overtime work may be necessary during staff shortages or emergencies. Some travel to customer locations may be involved, for which private means of transportation is required.

Minimum Qualifications

High school diploma or equivalent.

Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
Equal Opportunity Employer
The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier