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Title:  Consumer Affairs & Information Specialist II

Application Deadline Date:  05/10/2021
Req ID:  14532
Department:  Public Service Department
Location: 

Montpelier, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $23.67

Overview

The CAPI Specialist II performs investigatory, administrative and advocacy work for the Department of Public Service Consumer Affairs and Public Information Division. These responsibilities require a working knowledge of the principles and techniques used in investigatory work and the ability to correctly interpret and apply complex rules and regulations.   A strong customer service framework is necessary. Experience with alternative dispute resolution will be useful. Thorough knowledge of the use of computer information systems, word processing, customer relationship management data bases, and spreadsheet software.

Who May Apply

This position, Consumer Affairs & Information Specialist II (Job Requisition #14532), is open to all State employees and external applicants.
If you would like more information about this position, please contact Carol.Flint@vermont.gov
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Duties are performed in both office and field settings. Considerable amounts of telephone work and writing are required. Work sometimes involves interaction with people who are angry or in crisis. Some attendance at public meetings is required, for which evening and overtime work may be necessary. Private means of transportation may be required for necessary travel.

Minimum Qualifications

Bachelor's degree or higher AND two (2) years or more of work experience which has included advocacy, mediation, negotiation, conflict resolution, or customer service INCLUDING experience or coursework in the use of Excel or other computer software to manage information.

OR

Bachelor's degree in social work or related degree including a field internship AND one (1) year or more of work experience which has included advocacy, mediation, negotiation, conflict resolution, or customer service INCLUDING experience or coursework in the use of Excel or other computer software to manage information.

OR

Master's degree in social work from an NASW accredited college or university AND experience or coursework in the use of Excel or other computer software to manage information.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.


Nearest Major Market: Barre
Nearest Secondary Market: Montpelier