Title:  Information Center Representative II

Application Deadline Date:  12/14/2023
Req ID:  48540
Department:  Buildings & General Services

Hartford, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $17.46


The State of Vermont Information Center Division is seeking a motivated, self-starting, individual with strong interpersonal skills and a desire to promote Vermont and welcome visitors to our State. This position will be located at the Hartford Welcome Center on I-91 Southbound, which hosts over 330,000 visitors annually. 


Duties include a combination of customer service tasks involving greeting and providing information to visitors, map reading, and record keeping. This position also requires custodial tasks such as hourly cleaning of rest rooms, mopping, snow removal (including shoveling and/or use of snow blower) and the ability to lift up to 50 pounds. Candidate should also possess the ability to use Microsoft Office software. Applicants must be self-starters and be able to work independently, highly motivated and task oriented, and possess attention to detail. Duties are performed at one of our state-operated visitor centers located on the interstate highway system. 

Evenings, weekends and holidays are required. Schedule is as follows: Sunday, Monday 12pm - 8pm, Thursday 11am - 7pm, Friday, Saturday 12pm - 8pm 

Who May Apply

This position, Information Center Representative II (Job Requisition #48540), is open to all State employees and external applicants. 

If you would like more information about this position, please contact Bevan Quinn at bevan.quinn@vermont.gov.

Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Environmental Factors

Work is usually performed at an assigned facility. Duties may include the occasional lifting or carrying of up to 50 pounds. Evening and weekend shifts may be required. Some overtime work may be necessary. Incumbents must be able to work out of doors in all weather, and on rough and slippery ground. Field travel may be necessary for which private means of transportation must be available.

Minimum Qualifications

One (1) year or more of work experience that includes customer service.

Preferred Qualifications

Ability to read and write.

Ability to read maps and complete internet searches.

Familiarity with Microsoft Office, including Word and Outlook e-mail.

Experience in tourism, hospitality, recreation, marketing, public relations, or related field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

  • 80% State paid medical premium and a dental plan at no cost for employees and their families
  • Work/Life balance: 11 paid holidays each year and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market: Hanover