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Title:  Customer Services Supervisor

Application Deadline Date:  12/08/2020
Req ID:  10582
Department:  Health

Colchester, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $21.16
Who May Apply

This position, Customer Services Supervisor (Job Requisition #10582), is open to all State employees and external applicants.
If you would like more information about this position, please contact Hannah.McKee@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.


AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Class Definition

Administrative, technical and supervisory work involving the customer service program at the Vermont Health Department Laboratory. Duties include staff supervision and data collection, storage and retrieval. There is significant interaction with Department staff and a variety of customers. Work is performed under the supervision of the Public Health Laboratory Administrator.


All employees of the Agency of Human Services perform their respective functions adhering to four key practices: customer service, holistic service, strengths-based relationships and results orientation.

Examples of Work

Develops and monitors a laboratory wide customer service program including the preparation of program policies and procedures and the training of assigned staff. Integrates this program with other laboratory practices and procedures. Provides oversight to the alcohol program information system. Responds to court and other legal requests for information. Assures that records meet the special confidential and legal requirements of the alcohol program. Responsible for payroll administration, maintenance contracts and supply inventory. Provides a variety of statistical, financial and workload reports. Provides general oversight of the laboratory information systems. Performs related duties as required.

Environmental Factors

Duties are performed primarily in a standard office setting but some travel may be required for which private means of transportation should be available. In the laboratory environment, class incumbents might be exposed to hazardous materials and will also be receiving laboratory samples. Some work outside of regular work hours may be required.

Minimum Qualifications

Education: High school graduation or GED.

Experience: Four years of office experience at a senior clerical level or higher including six months of supervisory experience.

Total Compensation
As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.
AHS Affirmative Recruitment

The Vermont Agency of Human Services strives to build a diverse and inclusive community. It is our fundamental belief that in order to create and sustain a healthier Vermont, we as an organization must honor the cultures, beliefs and values of those we serve in order to foster an environment of mutual respect, acceptance and equal opportunity.  We are committed to building and maintaining a multicultural and diverse workforce which reflects the increasing diversity of Vermont. To view the State of Vermont's Equal Employment Opportunity/Affirmative Action Policy, please click here.

Equal Opportunity Employer
The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.

Nearest Major Market: Burlington Vermont