Title:  Vermont Lottery Customer Service Representative II

Overview

The VT Lottery Customer Service Representative II position is based at the Lottery offices in Berlin. The incumbent will interact with lottery customers in a variety of ways, including selling lottery products, processing prize claims and payments, including calculating and withholding all applicable taxes or other money owed. In addition to providing excellent customer service regarding lottery products and procedures, this position will process subscription applications, prepare deposits, and serve as a point of contact via phone, e-mail, and mail. Candidates should have customer service and computer experience, and be able to learn the rules, regulations, procedures and reporting requirements of the Lottery.

 

Please note, this is not a remote position and is not eligible for telework in any capacity. In-person public contact is by appointment only, with all appropriate safety precautions.

Who May Apply

This position, Vermont Lottery Customer Service Representative II (Job Requisition #12243), is open to all State employees and external applicants.
If you would like more information about this position, please contact Danielle Jensen at danielle.jensen@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Class Definition

Advanced clerical work for the Vermont Lottery involving the processing of prize claims and prize payments, including the calculation and withholding of applicable federal and state taxes, and general customer service to players and agents regarding lottery products and procedures. This class is distinguished from lower level customer service representatives by greater independence of action, performing more complex functions of the customer service unit, and meeting and dealing with irate claimants and agents. Provides training to other Customer Service Representative. Work is performed under the direction of an administrative supervisor.

Environmental Factors

Must be able to work quickly and accurately in order to meet customer needs. Normal office conditions prevail. Some overtime work may be required.

Minimum Qualifications

High School diploma or equivalent AND two (2) years or more of work experience involving customer service duties.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium
• Dental Plan at no cost for employees and their families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
• Low cost group life insurance
• Tuition Reimbursement
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont is an Equal Opportunity Employer. Applications from women, individuals with disabilities, veterans, and people from diverse cultural backgrounds are encouraged.