Share this Job

Title:  Program Technician II

Application Deadline Date:  05/13/2021
Req ID:  15051
Department:  Disabilities Aging & Independent Living

Barre, VT, US

Position Type:  Permanent
Schedule Type:  Full Time
Hourly Rate:  $20.04


VocRehab Vermont provides vocational counseling and employment support to Vermonters with disabilities.  The Barre office of VocRehab is recruiting for a highly skilled administrative assistant (Program Tech). The Program Tech provides front line and technical administrative support for our consumers and staff in a very busy office environment.  Excellent customer service, computer and financial operations skills are a plus.

Who May Apply

This position, Program Technician II (Job Requisition #15051), is open to all State employees and external applicants.
If you would like more information about this position, please contact holli.vidal@vermont.gov.
Resumes will not be accepted via e-mail.  You must apply online to be considered.
Please note that multiple positions in the same work location may be filled from this job posting.


AHS BACKGROUND CHECKS:  Candidates must pass any level of background investigation applicable to the position.  In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Examples of Work

Consumer & Counselor Support
•    Maintains a welcoming waiting area and ensures that consumers are served promptly and respectfully and are provided appropriate disability-related accommodations.
•    Consumer support with paperwork and answering questions about services, assists consumers to use the consumer computer workstation.
•    Assists with group orientations as needed, including putting together consumer orientation materials for participants.
•    Schedules appointments for counselors, appointment letters, reminder calls, and sending information; does authorizations and payments, including data entry; opens cases, ensures the preparation and availability of orientation packets, interview packets and others pertinent to the district office; sends letters to request consumer medical information and assists in tracking receipt of medical information.
•    Is able to relate to a wide variety of consumers, partner organizations, and the general public in a friendly, diplomatic, and professional manner.

Office Administration
•    Front line reception and answering phones; processes daily mail; files and makes copies.
•    Ensures proper maintenance of office equipment.
•    Manages the storage of closed files and sends files to Public Records using proper protocol; schedules meeting space; coordinates with BGS for building problems and repairs.
•    Manages district office checking account. Writes checks to consumers out of the checkbook. Responsible for ensuring verification of consumer purchases; does monthly reconciliation of the checkbook and submits to Central Office timely.


Technology support
•    Supports staff in the use core applications (Windows, MS Office, AWARE, Vision) and participates in training opportunities provided through Central Office, ADS, CAPS, KnowledgeWave to stay current in software applications
•    Supports staff and consumers in the currently used video conference platforms (MS Teams, Zoom, etc.)
•    Supports staff and consumers in using the consumer workstations, including basic familiarity with the software and accessibility tools they offer, and maintains them in coordination with Central Office

Environmental Factors

Duties are performed predominately in an office setting. Private means of travel should be available for occasional travel when appropriate. Incumbents must be adaptable and able to work within tight time limits and under considerable stress. Some evening and weekend duty may be necessary.

Minimum Qualifications

Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).




High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).




One (1) year or more of experience as a Program Technician I with the State of Vermont.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:
  • 80% State paid medical premium
  • Dental Plan at no cost for employees and their families
  • Flexible Spending healthcare and childcare reimbursement accounts
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Work/Life balance: 11 paid holidays each year and a generous leave plan; many jobs also allow for a flexible schedule
  • Low cost group life insurance
  • Tuition Reimbursement
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

Nearest Major Market: Barre
Nearest Secondary Market: Montpelier